If you’d like to speak with any of these people in person, please call (989)743-3491
Shana Espinoza, MSN, RN, LNHA, Administrator
EspinozaS@pleasantviewscmcf.org
Shana currently serves as the Administrator of Pleasant View Shiawassee County Medical Care Facility. A Masters-prepared registered nurse with a Bachelor of Science in Nursing from Michigan State University and a Master of Science in Nursing Administration from Saginaw Valley State University, Espinoza began her nursing career at Pleasant View Shiawassee County Medical Care Facility in 2009. In 2012, she became Director of Nursing. In 2016, she earned her Nursing Home Administrator license before becoming Administrator in early 2017. She oversees a staff of more than 250. Espinoza is currently leading the new state-of-the-art facility for Pleasant View Shiawassee County Medical Care Facility, which opened in January 2018. It is the largest new construction project in Shiawassee County in more than 30 years. Additionally, she serves on Memorial Healthcare’s Board of Trustees and assists as the MCMCFC President.
Theresa Delau, RN, BSN, LNHA, Director of Nursing
Theresa currently serves as the Director of Nursing of Pleasant View Shiawassee County Medical Care Facility. A Bachelor’s prepared nurse with a Bachelor of Science in Nursing from the University of Michigan-Flint and an Associate Degree in Nursing from Baker College, DeLau started working at Pleasant View Shiawassee County Medical Care Facility in 2011. In 2013, she was promoted to Quality Nurse where DeLau continued Pleasant View Shiawassee County Medical Care Facility’s dedicated efforts to achieving improvement in the Quality Rating System under the Center for Medicare and Medicaid Services. She was promoted to Assistant Director of Nursing in 2016 and then to director in 2017. DeLau received her Nursing Home Administrator license from Ferris State University in 2022.
Ramin Rafie, MD
Medical Director
Dr. Ramin Rafie is the Medical Director at Pleasant View Shiawassee County Medical Care
Facility. He attended the University of California, Los Angeles for his bachelor’s degree in
Neuroscience and the University of California Irvine for his medical degree. Dr. Rafie excels
in general practice and hospice medicine.
Providing the most personalized care and health solutions has always been extremely
important to Dr. Rafie. He takes extreme pride in his background of Primary Care.
Collaborating with Theoria Medical and their staff has allowed Dr. Rafie to further develop his
caregiving.
In his free time, Dr. Rafie enjoys traveling, spending time with his family and is a technology enthusiast.
Dr. Rafie is also involved in multiple community organizations in southeast Michigan.
Hollie Dowen, RN, ADON, Infection Preventionist
Hollie Dowen currently serves as the Assistant Director of Nursing and Infection Preventionist at Pleasant View Shiawassee County Medical Care Facility. Hollie Dowen graduated with an Associate Degree in Nursing from Baker College in Owosso, Michigan. Dowen began her career with Pleasant View Shiawassee County Medical Care Facility in 2014 as a bedside nurse. Dowen was promoted to Admission Liaison in 2017 and a year later, in 2018, she was promoted to Nurse Educator. She then transitioned into Quality Assurance Education Manager, where she continued Pleasant View Shiawassee County Medical Care Facility’s dedicated efforts to enhance the onboarding experience for new employees while identifying training needs and administering training programs to help assure the delivery of safe and compassionate care. Dowen lives in Corunna, Michigan, with her husband, Jakob, and two children, Leilene Foster and Brody Dowen. She enjoys working to make a difference for her fellow community members, and when not working, she loves spending time outdoors and with her family.
Sandy Lamb, HR Manager
Sandy Lamb Currently serves as Director of the Human Resource Department of Pleasant View Shiawassee County Medical Care Facility. Lamb graduated from the University of Michigan-Flint with a Bachelor’s degree in Business Administration and began working at Pleasant View Shiawassee County Medical Care Facility in 2014, bringing more than 22 years of experience. Lamb enjoys football, boating, camping with her family. Lamb is married with six children and one grandchild.
Jeffery Smithingell, Plant Operations Director
smithingellj02@pleasantviewscmcf.org
Jeff Smithingell has a Bachelor degree in Business Administration, an Associate degree in Business, and a certificate in HVAC/R. In 2010, Smithingell began his role as the Plant Operations Supervisor. Smithingell has been with Pleasant View Shiawassee County Medical Care Facility over 30 years, working in many capacities including laundry, housekeeping, activities, dietary, and maintenance. Smithingell currently oversees laundry, housekeeping, and maintenance departments and directs transportation and emergency planning details.
Erika Tomac, Activities Director
Erika Tomac currently serves as the Activities Director. Tomac started at Pleasant View in 2016 as a Certified Nursing Assistant. 2019, she was promoted to Assistant Activities Director and then to Director in 2024. She brings 19 years of experience in long-term care. Tomac lives in Chesaning, Michigan with her husband and three children. Tomac enjoys powerlifting, camping, and spending time with her three sons.
Rachel Baldwin, PR/Marketing Director
baldwinr@pleasantviewscmcf.org
Rachel Baldwin graduated from Southern New Hampshire University in 2018 with an Associate Degree in Marketing
and has more than 25 years of experience in healthcare. Baldwin began her career as the admissions coordinator with
Pleasant View Shiawassee County Medical Care Facility in 2016. Baldwin currently serves as the PR/Marketing Director
for Pleasant View Shiawassee County Medical Care Facility. Baldwin also serves as the chair for the Community Relations
Team of Pleasant View Board of Directors, a non-profit organization.
Baldwin is an Associate Board Member on the Dort Financial Credit Union Board of Directors. She is also
a member of The Dort Financial Community Involvement Committee. Baldwin enjoys traveling with her husband, reading,
gardening, interior design, and cooking.
Kelly Knieper, Business Office Manager
knieperk@pleasantviewscmcf.org
Kelly Knieper currently serves as the Business Office Manager for Pleasant View Shiawassee County Medical Care Facility. She graduated from Baker College with a Bachelor’s Degree in Accounting. She began her career at Pleasant View Shiawassee County Medical Care Facility as the Billing Specialist in 2013 and was promoted to the Business Office Manager in 2018. Knieper is married with two children and enjoys spending time with her family, camping, boating, biking, and reading.
Cheri Gokee, Food Service Manager
I currently serve as Director of Food Services of Pleasant View Shiawassee County Medical Care Facility. I am a Certified Dietary Manager, Certified Food Protection Professional. I began my career at Pleasant View summer of 1993, with over 30 years of experience working in the foodservice industry. I was assistant to the director of Food Service for Ten years and promoted to director of foodservice in January 2020. My husband of over 20 years and I are raising two lovely children together. We enjoy spending time with our family, stock car racing, camping, boating and love spending time at the beach.
Tabitha Woodruff, Central Supplies Manager
woodrufft@pleasantviewscmcf.org
Tabitha Woodruff currently serves as the Central Supply / Shipping and Receiving Manager for Pleasant View Shiawassee County Medical Care Facility. She began her career at Pleasant View in 1998.
Prior to becoming a part of Pleasant View’s Management team, Tabitha worked as a Certified Nurse Aide. In 2016 she started her role as Central Supply / Shipping & Receiving Manager. Woodruff is married to her childhood sweetheart of 24 years and has 4 children and 1 grandchild. She enjoys camping and boating with her family, trailing riding, traveling and being outdoors in the sun.